Below we answer our most frequently asked questions. We will add to this over time.
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I’m really short on time and need this order quicker than your standard service, can my order be expedited?
We process orders in the order that we receive them to provide consistent service to all of our customers. We believe it is unfair to ask other customers to wait longer than normal in order to accommodate individual requests.
However, if you are desperately needing your order faster than our outlined standard service you should contact us before you make your order to discuss your options.
I live locally to you, can I pick up my order?
We have free delivery for orders over £10 and within the PE19 area. These orders are processed in the same way as all of our orders and are not given any priority. Once they are ready we will hand deliver them to the delivery address you provided. If you want to pick up your order, you must specify that you wish to collect the order in the comments box. Again, your order will not be processed with any priority and you will be notified when your order is ready to collect.
Do you ship outside the UK?
Yes, we ship to most of the world. Please see our terms and conditions for more information or contact us to discuss.
What does Back Ordered mean?
Back ordered means that the item is out of stock in our warehouse but we allow you to order these products because we receive these items frequently from our suppliers. We order from our suppliers daily and turn around for items that are back orderable are reasonable lengths of time. Most haberdashery products (including thread, yarn, ribbons and fixings etc.) will be with us within 48 hours and fabric within 7 working days. Of course sometimes the suppliers themselves can be out of stock and we will advise the customer accordingly.
My order says that it is processing, what does that mean?
This means that your order has been paid for and is waiting to be processed by our warehouse. When your order is ready to be shipped it’s status will change to Awaiting Dispatch.
Can you leave my order in my garage?
We have no control over how Royal Mail delivers to your chosen address. If you are not in, unless you have a specified a ‘Safe Place’ organised between you and Royal Mail we cannot tell Royal Mail to leave a parcel anywhere other than in your hands. If your order is being delivered by a courier due to it’s size or due to your order being delivered outside of the UK we still require a signature.
If your order is a local delivery, we delivery by hand. We will firstly try to establish whether you are in and hand you your order. If you are not in and the order will fit through your letter box we will post your item through your letter box. If you have asked for us to leave it somewhere outside of your property we will not leave the order and will instead contact you rearrange. Please note that local deliveries are made after 5.30pm
Do I have to sign for my order?
To protect you and ourselves we are required to provide shipping via a signed for method. This isn’t tracked but you will receive a code once your order has been processed. Unless your order is large or international, it will be sent via Royal Mail’s Signed for service.
If I enter more than 1 into the quantity box, will my fabric come in one piece?
Yes, unless the fabric is a precut piece or bundle your fabric will be delivered to you as one continuous piece. If you don’t want that, please let us know in the comments section on your order before check out.
What does 25cm at Full width mean?
The smallest amount of fabric that you can order from us online is 25cm. However some of our fabrics have a minimum amount or are cut per 50cm increments. Please fully read the descriptions before ordering.
We note the full width of fabrics in the description on each product. Most commonly, fabrics come in either 110cm or 150cm widths but this is not always the case.
So if you want to buy 1m of fabric and the description says 25cm at full width, enter 4 into the quantity box.
If the fabric that you are wanting to purchase says 50cm at full width and you want 1m, enter 2 into the quantity box.
What does Fat Quarter mean?
A fat quarter is half of a half measure, it is a size commonly used in quilting. We cut using the metric system so a fat quarter is approximately 50cm x 55cm if fabric is 110cm wide.
To get to a fat quarter cut, we measure 50cm and cut. We then cut that half metre in half width wise.
We offer some of our wider fabrics at fat quarters using the same method but because the fabric width is wider the piece is bigger.
If you order 2 fat quarters measures your fabric will come as 50cm at full width. If you order 3 fat quarter measures your order will come as 75cm at full width.
How do I buy fabric from you?
You can buy fabric from us in two ways. You can purchase here on our online store or you can visit us at our St Neots premises. Please click here for opening times and details.