We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers in the UK.
This policy does not affect your statutory rights
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 3 days following the date of receipt of the product;
(b) the returned product is unused, in its original and unopened packaging and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below;
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Notify us by email that you wish to return the goods. We may provide a reference number to attach to your package to help us identify the transaction.
Products returned under this policy must be sent to:
Craftspeed Ltd ta Habbydays
7 Steel Close
Except for where the goods are faulty, you will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
(b) any product made to order;
(c) gift vouchers.]
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges. We will only refund the delivery charges for items which are returned due to being faulty.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is : Craftspeed Ltd, trading as HabbyDays
Our registered office is Potton House, Wyboston Lakes, St Neots and our principal trading address is 7 Steel Close, St Neots, PE198TT.
Our company registration number is 06752156.
Our email address is firstname.lastname@example.org